(Mobile library) ISO/IEC 20000-2:2012, Information technology - Service management - Part 2: Guidance on the application of service management systems






 | #4710845 in Books |  2012-02-14 |  10.50 x.22 x8.20l, | File Name: B008S7KO6M | 94 pages

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ISO/IEC 20000-2:2012 provides guidance on the application of service management systems (SMS) based on the requirements in ISO/IEC 20000-1.

ISO/IEC 20000-2:2012 enables organizations and individuals to interpret ISO/IEC 20000-1 more accurately, and therefore to use it more effectively. The guidance includes examples and suggestions to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other rel...


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